When bloggers talk, Dell listens

Congrats to blogs Gizmodo, the Consumerist, and others who posted about Dell using a gigantic box to ship a thumb drive, complete with photos to show the size discrepancy and wasteful packaging. It didn’t take long for chatter around this topic to grow: some taking the opportunity to knock Dell, some defending Dell for using minimal packaging in their experiences, and some mentioning other companies who shipped products in equally ludicrous packaging.

Dell responded quickly, sending a team out to the vendor that shipped the offending box to fix the process. In a post on their blog, Dell discusses their immediate directive to use envelopes for small items like thumb drives as well as other initiatives to use more intelligent and size-appropriate packaging.

Dell also has a forum where people can rate, discuss, and brainstorm on environmentally friendly solutions.

It’s great to see people posting about this kind of thing, and to see companies responding. Greener One is one platform to share both positive and negative environmental info about products, and I’m always on the lookout for products to review here. Drop me a comment if you have any review requests!

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